Danglers

Exchange/Return Policies

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Danglers

There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at

Our Consumer Service cell number @ 09967362713.

Submit a Ticket (optional term) from your My Account section on hobbyideas.in and we will get back to you.

The return process of the product can be restricted depending on the nature and category of the product.

Conditions for return

  • Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.
  • Products/Items should be UNUSED.
  • Products should be returned in their original packaging along with the original price tags, labels and invoices.
  • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

Refunds

We will process the refund after receipt of the product by hobbyideas.in or its business partner. Refund will be processed based on the mode of payment of the order

Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.

Orders paid by net banking accounts will be credited back to bank account.

For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order.

For orders placed through Gift Certificates / Vouchers of hobbyideas, refund would be provided in form of a fresh Gift Certificate / Voucher of the same value.

 

note

  • If you wish to cancel your order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount.If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In case of Prepaid orders Refunds will be processed as per our Return policies.
  • We provide refund only in case of faulty/damaged product , subject to the packaging and casing being returned in good condition.
  • We DO NOT charge extra for returns and all replacements/pickups are done free of cost.
  • We support Replacement across categories in case of damaged item.
  • In case of Refund, the entire amount paid by you including shipping and gift charges are transferred to your account.
  • Customer Support will inform you about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
  • Replacement is subject to availability of stock. In case a Replacement is not available, we will refund the amount for the same.
  • We do not give refund simply because you changed your mind.
  • Please contact us for assistance in returning your products or if you require special assistance in returning incorrectly shipped or defective merchandise.
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